If you are not satisfied with your purchase please refer to the following policies and procedures for returns or exchanges.

When making a return please login to your account and request a return.

  • Our return policy entitles you to a full refund within 15 days of purchase date, as long as the items are packaged in their original condition.
  • You can also exchange for Gift Vouchers, which are valid for 1 year only when the items are in the original condition.
  • Special orders, custom-made orders, installed and last-piece items may not be returned nor exchanged.
  • You can extend your warranty up to 5 years with our extended warranty program; the terms and conditions are available in store.
  • Products of Turkish brand Cilek have a 2-year warranty covering manufacturing defects.
  • German brand Kludi mixers have a 10-year warranty covering manufacturing defects.
  • Products of Japanese brand Toto have a 5-year warranty covering manufacturing defects, 1-year warranty on electronic parts, and a 2-year warranty on technical parts and mechanisms.
  • Cash purchases will be refunded against cash; bank card purchases (credit/debit) will be refunded to bank accounts within 15 days.
  • Cash purchases and refunds are carried out at the cashier’s desk only.