General Questions

How secure is shopping on Safathome.com?

Very. It’s vitally important to Safat Home that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.

Can I make changes to my online order?

We all change our minds every now and then. If you want to make any changes to your order, email us or call us for further assistance.

Can you tell me the availability of a specific item?

Before you select a product to buy online, you'll find an indication of the current stock and lead time for delivery on the product page and within checkout when you place your order.

What if my order is late?

Please don’t worry. We’ll let you know straight away if your delivery time has changed. You can also login to your account page to track you order.

Can I track my order?

Yes, you should receive an email or SMS when your order is dispatched, in transit and expected for delivery. Communication is sent to the information you supplied on your order, so please ensure there are no spelling mistakes. Alternatively, you can contact our customer service team and quote your order number or login to your account and track your order.

How many products are in Safat Home product range?

There are about 12,000 products in the total Safat Home product range. Each store carries a selection of these 12,000 products depending on stores size.

Can I find all Safat Home products on this site?

We are showcasing a wide range and depth of products on safathome.com to demonstrate the total home offering for your needs; however do visit your nearest Safat Home stores for a look at our full selection.

Do you have international brands?

Yes. We have over 30 exclusive brands from different continents of the world.

Does Safat Home offer financing?

Yes. We have a variety of financing options to fit your needs. Furnishing your new home has never been easier with Safat Home’s credit facilities from Easy credit and Al Esraa which both offer you flexible credit options. With offices conveniently located at both Alrai, Shuwaikh & Jahra showrooms, you can purchase on credit right on the spot.

What documents do I need for financing?

When applying for credit you are required to bring your Civil ID and salary certificate.

Delivery & Refunds

Does Safat Home Offer Free Delivery & Installation?

At Safat Home, we offer our customers free delivery and installation of all our products. Take advantage of our services and rest assured that we will put our hearts into making your house feel like a home. Spend at least 20 KD on Safat Home website and enjoy premium free delivery service. A small fee of KD 2 will be applied to deliveries less than KD 20. For your convenience, our delivery time is 2-3 days.

What is the return policy on delivered items?

1.Furniture item delivered but still in the box
If it is in-box and the item is in its original status, it can be returned within 15 days from the delivery.

2. Furniture item delivered and installed
We provide  up to 1 year from the delivery or depending on the manufacturer warranty period, otherwise there is no return. 

3.Tiles delivered
Within 15 days it can be returned for cash or exchange, after 15 to 30 days it can only be exchanged.

4.Sanitary delivered
Can be returned within 15 days from the delivery date.

Do you ship internationally?

We provide delivery in Kuwait only. But you can contact our sister company ATLAS (Alghanim Transportation Logistics and Solutions) who offer wide range of logistic solution. Contact them on 1 888 088 or email them on transportservices@alghanim.com

How can I receive my refund when purchasing online?

Refund to your bank account: Your amount would be refunded back to your bank account. Though this might take a bit longer due to banking processes and internal formalities.

How long will it take to get my refund?

Most banks refunds account take around 4-6 weeks for processing due to internal bank related processes.  Don’t worry your money is safe!

Warranty

Does Safat Home offer warranty services?

Yes. Safat Home has a one year manufacturer’s warranty on furniture with an option to purchase three or five year extended warranties, giving you the assurance that your furniture will be well protected and can be enjoyed for years to come.

What does the warranty policy include?


We cover structural defects of the frameworks.

Any separation of parts due to product defect.

Supplier defects or issues.

What not the warranty policy includes?

Misuse of product isn’t included in the warranty.

Customer Services

How do I contact customer services?

Call 1838883.

What are your store hours?

AlRai: 9:30 am until Midnight

Shuwaikh: 9:00 am to 11 pm

Jahra: 9:00 am to 11 pm

New Fahaheel 9:00 am to 10 pm

Fahaheel: 9:00 am to 10 pm

What are the call center operation hours?

Call center operates daily from 9:00 AM till 10:00 PM

Does Safat Home offer floral arrangement service?

Yes. At our Shuwaikh showroom, we offer a wide selection of floral arrangements fit for every occasion, delivered right to your doorstep – or the doorstep of your loved ones – the same day you make your order, ensuring your memorable occasion remains just that – memorable.

How do I remove my name from your mailing list?

Please select the 'Unsubscribe' option that comes with every email or newsletter that is sent by Safathome.com or login to your safathome.com account and click on subscribe.

Do you offer B2B service?

At Safat Home Projects Center, we provide you with the complete package from design to installation to make your business a success. We help you to choose the right product, provide you with furnishing tips and creative design services to bring your furnishing ideas to life.

Types of Projects:

Villas & Apartments
Hotels & restaurants
Chalets
Office Furniture
Ministries
Universities & Schools
Business centers & towers
Banks and private sector companies