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Safat Home

Warranty

Safat Home has a 1 year manufacturers warranty on furniture with an option to purchase further 3 or 5 year extended warranties. Our extended warranties give you the assurance that your furniture will be well protected and can be enjoyed for years to come.

If you are considering joining our extended warranty program or need to make a claim the information below will assist you.

How to place a claim
Warranty Coverage
Important Information


How to place a claim:

All warranty requests are handles on a first in/first out basis. You will be contacted within 2 working days of receipt of your claim to notify you of our course of action.

You can notify us about your claim by:

  1. Calling our hotline 1838883 from 9:30am – 5:30pm
  2. Visit a Safat Home showroom from 9:30-10pm

When we receive your request for service, your request will be assessed for eligibility coverage.

You will need to provide us with:

  1. The Safat Home original invoice which mentions the AAA extended warranty purchase.
  2. Mobile contact number

Note: Failure to maintain items in accordance with manufacturer’s guidelines will void the Warranty Service obligations under the agreement.


Warranty Coverage:

Exceptions

- This warrantee does not cover consumables as well as any lost parts.
- This limited warranty does not apply to the furniture located outdoors or screened rooms.
- Damage caused by failure to comply with the manufacturers instructions.
- Wilful abuse or misuse of the covered product Stains caused by bodily oil, perspiration, chewing gum, dyes, caustic solutions, paint, or bleach normal soiling, wear and tear Fading on upholstery, soiling or damage cause caused by pets (other than bodily fluids) Furniture sold as is (display, last piece and clearance)Faux stone, fossil stone and marble.
- Cost or damage from repairs/cleaning carried out by anyone other than the authorised person.
- Loss of use of the covered product.
- Furniture in transit, or storage, furniture in commercial or rental use.
- Damage caused by fraud, intentional acts, war, hostilities or vandalism.

Coverage Eligibility

Should the damage to the furniture not be repairable to its pre-existing condition, the items will be considered as a total loss.
The customer will be compensated with a replacement of the same product or Safat Home money vouchers with the value of it after deducting a depreciation rate as below mentioned:

First year: 0%
Second year: 0%
Third year: 25%
Fourth year: 35%
Fifth year: 45%

This will end the warranty agreement between the customer, retail seller and the issuer of the Warranty. Any further furniture purchased with the vouchers will be considered as a new agreement.


Important Information:

Extended warranties are issued by AA Warranty Service and will only cover items within the borders of Kuwait. The 3 or 5 year warranty programs can be purchased at a Safat Home showrooms and warranties start from the delivery date and includes the manufacturers 1 year warranty. The warranty program covers part or part replacement or repairs whenever necessary. The warranty does not cover time or damage to personal properties, loss of revenue or other damages resulting there from. A repair under insurance will be performed by Safat Home. The warranty request may not be cancelled, returned or transferred to another person or product.