• You are here: HomeRely On Us | Returns & Exchange 
  • Returns & Exchange

We hope you wiill be pleased with your purchase. If you should change your mind and wish to return anything we have a returns and exchange policy for you.


1. Safat Home offers exchange or coupon only. No refunds or credit cancellation will be issued.
2. Once a furniture item has been delivered and signed for by the customer or authorized signatory or taken by the customer from the showroom, it cannot be returned unless proven to have a manufacturing defect.
3. Any claim that the product has a manufacturing defect faulty needs to be notified to the showroom within 24 hours of delivery/installation.
4. If an item is found to be faulty then an exchange or coupon will be offered. The coupon is valid for 6 months from date of issue. You must have your original invoice.
5. It is the customer’s responsibility to ensure the item purchased fits into their home. No refund exchange or coupons will be offered if that is not the case.
6. Display and Clearance items are sold as seen and cannot be exchanged or refunded.
7. Delivery of furniture not assembled for 30 days or longer from delivery date cannot be refunded or exchanged.
8. No refunds or exchanges will be allowed within 48hrs of scheduled delivery date.


1. If an item is returned within 7 days in its original packaging and with original proof of purchase, then an exchange or coupons will be offered.
2. Cushions, towels and pillows will not be refunded or exchanged.
3. Sale or reduced items are non refundable.